Yoton Guides

FAQ User manual / Quick guide
  • Projectors

    Q1: What should I do if the screen displays "no signal" after connecting?

    A1: It's important to ensure that you have selected the correct signal source [HDMI], [AV], or [USB] after connecting your device to the video projector. If you encounter the "no signal" message initially, you can press the [Back] button on the remote control to return to the main menu and reselect the appropriate signal source. If the issue persists, please don't hesitate to contact us for further assistance.

    Q2: Why is there video but no sound when playing a video?

    A2: First, please verify if the audio of the source material is working properly. Additionally, please note that our projectors, except for the Y9 model, do not support Dolby audio. If there is no sound, please check if Dolby audio effects are disabled. Furthermore, certain files encoded with Dolby/AC3/DTS may be restricted due to copyright issues, resulting in no audio playback.

    Q3: Why can't I mirror videos from Netflix/Prime Video/Hulu on my phone?

    A3: Please note that due to copyright protection, some streaming platforms do not support screen mirroring. You can connect streaming devices like Fire TV Stick or Roku to the projector via the HDMI port, or use the HDMI cable to connect your PC/laptop for playback on the projector. Alternatively, you can purchase our Y9 projector, which comes with built-in Netflix and Prime Video streaming platforms.

    Q4: What should I do if there are black dots on the screen?

    A4: Since projectors are not completely sealed, it is relatively common for dust to enter the lens through the ventilation ports or speakers. You can remove the sticker at the center bottom of the projector, then open the black cover and clean it using a cotton swab. Alternatively, you can contact our customer support team for a cleaning video. Note: Avoid direct exposure to the projector's light source.
  • DVD Player

    Q1. How to solve the problem that the portable DVD player cannot play DVDs?

    A1: 1. Check the disc: Ensure that the DVD disc is free of scratches or damage that may interfere with playback. 2. Try different discs: Attempt to play other DVD discs and ensure that the disc's playback format size is within the range of 720P. Please note that the DVD player does not support reading 1080P, Blu-ray, or higher format discs. 3. If the disc format is correct but the DVD player still cannot play it properly, please reach out to our after-sales support via email. We will promptly assist you in resolving the issue in 24 hours.

    Q2. Why the remote does not work?

    A2. Due to the screensaver function, it will turn off the screen one minute after it starts. But the recording is still going on. The blue light flashes to indicate that the camera is recording. If you are not used to this function, you can turn off this function on the menu.

    Q3. How do I connect the portable DVD player to my TV?

    A3. Connecting your portable DVD player to a TV is a simple process. Here are the steps: 1.Ensure that your TV has an AV connector. This is typically a set of red, white, and yellow input ports labeled as AV or composite. 2.Connect the portable DVD player to the TV using a 3-in-1 AV cable. Plug the AV IN the end of the cable into the corresponding ports on your TV. Connect the AV OUT end of the cable to the appropriate ports on the portable DVD player. 3.On your TV, select the appropriate AV input source using the input or source button on your TV remote. This may be labeled as AV, composite, or something similar. 4.Once the connection is established, you should be able to enjoy the DVD player's content on the larger TV screen. If you encounter any difficulties despite following the previous steps, please reach out to our after-sales support via email support.vp@yoton.co . We will promptly assist you in resolving the issue in 24 hours.
  • MP3 Player

    Q1. How to Pair Bluetooth Earbuds with the MP3 Player?

    A1: To connect your Bluetooth earbuds to your MP3 player, follow these steps: 1. Check if your Bluetooth earbuds are currently connected to any other devices. If they are, disconnect them from those devices. 2. Ensure that your Bluetooth earbuds are discoverable by other devices. You can do this by searching for them using your phone or another device. 3. Activate the Bluetooth function on your MP3 player and initiate a search for Bluetooth devices. Make sure there are no obstacles between the earbuds and the MP3 player, and keep the distance between them within two meters. 4. If you encounter any difficulties connecting the Bluetooth devices despite following the previous steps, please reach out to our after-sales support via email support.mp@yoton.co . We will promptly assist you in resolving the issue in 24 hours.

    Q2. The MP3 player could not be powered on normally?

    A2. Ensure correct operation: Press and hold the power button for approximately 3 seconds to ensure that the player is being powered on properly. 2. Check the battery: Verify if the MP3 player is in a low battery state. If so, try charging it fully before attempting to power it on again. If the player is not charging properly, try using a different USB cable to see if there is any response. 3. Resolve frozen issues: Reset the MP3 player by using the reset button located at the bottom of the device. After resetting, connect the player to your computer to check if there is any response. If the above steps do not resolve the issue and your MP3 player still cannot power on, please contact our after-sales support via email. We will promptly assist you in resolving the issue in 24 hours.

    Q3. What audio formats are compatible with the MP3 player?

    A3. In general, the MP3 player support the following audio formats: MP3, WMA, OGG, APE, FLAC, WAV, AAC-LC, and m4a. Additionally, the MP3 player can handle recordings in WAV and MP3 formats. When it comes to displaying images, the supported formats include JPEG, BMP, and GIF. For audiobooks, the supported formats are MP3, M4A, APE, FLAC, WAV, WMA (DRM-free), OGG, and AAC. Please note that in Bluetooth mode, the MP3 player only supports music playback in MP3, WMA, WAV, FLAC, and APE formats.
  • Baby Monitor

    Q1. The monitor has started to make a constant buzzing sound. What should I do ?

    A1: It is normal that there exists a small background noise. You can check: ① The host machine cannot be used too close to the camera end (less than 2 meters), otherwise the two will produce howling due to reverberation, resulting in loud noise. ② You can lower the volume of the screen. If the problem is serious, please contact Yoton Team via bm.support@yoton.co and we will solve it for you.

    Q2. How can I make this screen to be on all the time?

    A2. This is because you have turned on the VOX mode, which is a power-saving design. You can follow the below steps to turn it off and the screen will be on all the time. ① Turn on the baby monitor, press the OK button to enter the setting table. ② Find “System mode”and then set it as “Normal mode”.

    Q3. Why the screen keeps showing "connecting" ?

    A3. If you failed to get the baby monitor connected, please check : ① The camera should be connected with the charger all the time. And please make sure that the indicator of the camera is on. ② The screen cannot be too far away from the camera. And please do not use it in a well-shielded area. Please put the two items closer and then restart the host machine to test it again. How to pair it : ① Make sure the camera is on ② Turn on the baby monitor, and then enter the setting table. ③ Enter the camera option, and you will see : Camera Register ④ Press OK and the baby monitor will show you : Please press the pair key on your baby unit ⑤ Press the pair key on your baby unit, which is on the back of the camera ⑥ Normally the baby monitor will show you : Pair OK and then it will work. If not, contact Yoton Team via bm.support@yoton.co for help.
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